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Program Manager with English
IBMJob information
Position / industry
Information Technologies - Software, Top Management; IT Project Manager, Project Manager, TelecommunicationsJob description, information about job
What would your daily tasks look like?- Strategy; Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
- Sourcing- in partnership with CSMP Global Sourcing Lead and Procurement, (consists of collaborating with the suppliers, negotiating agreements, contract approvals and interlocking with procurement)
- Supplier Relationship & Performance Management, (eg. Monitoring and executing in-building coverage, negotiating amendments, measuring supplier’s performance)
- Provisioning, (managing large migrations and communication, taking care of tech refresh – devices & SIM cards, rolling out new plans, device cascade management)
- End User Support, (important part of day-to-day duties – providing great customer care, dealing with end users’ inquires and needs, escalations)
- Financial Management, (submitting and managing PO for country CSMP services, cost analysis and actions, spend exceptions reporting, managing bonuses and credits)
- Projects, such as implementation of new services and compliance with new regulations – piloting new services and devices, in-building solutions etc.
What do you need for your success?
- 2 years’ program management experience
- Some experience in, and knowledge of the mobile industry
- Relationship management (as a supplier or customer)
- Language proficiency (English C1)