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Operations Manager with Italian language
IBMJob information
Job description, information about job
We’re looking for a business program manager for Corporate Service Mobile Plan. CMSP is CIO program with the mission to provide mobile services to eligible IBMers.Job Duties:
Manage the Corporate Service Mobile Plan (CMSP) for a set of countries, end-to-end, including:
- Strategy & Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
- Sourcing- in partnership with CMSP Global Sourcing Lead and Procurement, (consists of collaborating with the suppliers, negotiating agreements, contract approvals and interlocking with procurement
- Supplier Relationship & Performance Management, (eg. Monitoring and executing in-building coverage, negotiating amendments, measuring supplier’s performance)
- End User Support, (important part of day-to-day duties – providing great customer care, dealing with end users inquires and needs, escalations)
- Financial Management, (submitting and managing PO for country CMSP services, cost analysis and actions, spend exceptions reporting, managing bonuses and credits)
What do you need for success
- 2 years’ program management experience
- Experience in, and knowledge of the mobile industry; program management
- Relationship management (as a supplier or customer)
Offered salary
2200 EURStart date
by agreement (ASAP)Type of employment
full-timeEmployee requirements
Minimum required education
First Level University Education (Bachelor's Degree)Language skills
English (upper-intermediate - B2)Italian (upper-intermediate - B2)