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Type of employment:
Job information
Service Manager has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customers’ business requirements and the products and services that are used to support these requirements. Key competences on this position are: - Point of Client escalation - Point of internal escalation and enquiry - Supporting across Assurance, Delivery and Billing - Providing Client facing reports - Analysis and recommendations based on available data/reports - Including capacity management, site resiliency - Creating and managing Service Improvement plans - Maintaining Customer specific service guides - Participation/Leadership on Client calls
Information for the applicant:
Send us your CV in English and Slovak if you have one. For more related job opportunities visit https://www.grafton.sk/en/job-search?utm_source=jobboard&utm_medium=jobposition
Generally required knowledge:
The successful candidate should have the following attributes: - At least 4 years’ experience in a global network service role, of which at least 2 years with a customer facing role - Familiar with financial terminology, contracts, invoicing, Service Level Agreements - Ability to multitask in a complex environment and deliver to timescales - Very good presentation skills - Sufficient seniority to interact at senior levels within an organization - Ability to work in isolation and on own initiative in highly pressured situations - Fluent level of English - Sales- or Project management experience is an additional advantage
Employee requirements
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Minimum required education:vysokoškolské I. stupňa (bakalárske) -
Language skills:Anglický jazyk (stredne pokročilý - B2)
