Service Manager (Ref. č.: 1-23-35745/PF)

02.03.2021 Grafton Slovakia s.r.o. The agency is a member of the association of personnel agencies in Slovakia  
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Place of work: Bratislava
Position / industry: Výroba
Salary offered (basic salary): 2500 EUR
2500 - 2700 EUR
Start date: by agreement
Type of employment: plný úväzok
Number of vacancies: 1

Job information

Job description, information about job:

Service Manager has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customers’ business requirements and the products and services that are used to support these requirements.

Key competences on this position are:
- Point of Client escalation
- Point of internal escalation and enquiry
- Supporting across Assurance, Delivery and Billing
- Providing Client facing reports
- Analysis and recommendations based on available data/reports
- Including capacity management, site resiliency
- Creating and managing Service Improvement plans
- Maintaining Customer specific service guides
- Participation/Leadership on Client calls

Information for the applicant:

Send us your CV in English and Slovak if you have one.
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Employee requirements

Minimum required education: vysokoškolské I. stupňa (bakalárske)
Language skills: Anglický jazyk (stredne pokročilý - B2)
Suitable for graduates: No

Generally required knowledge:

The successful candidate should have the following attributes:
- At least 4 years’ experience in a global network service role, of which at least 2 years with a customer facing role
- Familiar with financial terminology, contracts, invoicing, Service Level Agreements
- Ability to multitask in a complex environment and deliver to timescales
- Very good presentation skills
- Sufficient seniority to interact at senior levels within an organization
- Ability to work in isolation and on own initiative in highly pressured situations
- Fluent level of English
- Sales- or Project management experience is an additional advantage