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Mobile Services Specialist
IBMJob information
Job description, information about job
We’re looking for Operations Specialist for Corporate Service Mobile Program.Job Duties:
- End User Support, (the most important part of day-to-day duties – providing great customer care, taking care of requests going thought the dashboard – new mobile/replacements/data packs changes, dealing with end users inquires and needs, handling escalations
- Provisioning, (managing large migrations and communication, taking care of tech refresh – devices & SIM cards, rolling out new plans, device cascade management in cooperation with CSMP Manager)
- Strategy & Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
- Projects, such as implementation of new services and compliance with new regulations – piloting new services and devices, in-building solutions etc.
- Documentation preparation – work on manuals/instructions for users about mobility – preparing “how to” documents, maintaining info portal
- Scope of EMEA – countries of support may vary and will be adjusted to current needs
Requirements:
- Excellent communication skills in English, Slovak and French (both written and spoken)
- Knowledge/some experience in mobile industry/end user service/procurement will be an advantage
- Excellent customer care skills
Offered salary
1500 EURSpecification of salary conditions
Final salary depends on experience.Start date
by agreement (ASAP)Type of employment
full-timeEmployee requirements
Minimum required education
Secondary with Leaving ExaminationSuitable for graduates
NoSuitable for graduates
No
