Ponuky z podobných lokalít
Ponuky z podobných kategórií
-
-
-
Type of employment: -
Start date:dohodou (ASAP)
Job information
Our technical support team in Bratislava is growing and we are looking for talented people who are interested in working in an international software company that is global leader in the content monetization industry.
Level 2 Technical Advisor will be primarily responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.
Responsibilities:
· Manage second level technical questions, requests and other needs from clients, Investigate, diagnose and resolve tickets that cannot be fixed at the previous level
· Work directly with other teams and the client to identify and replicate technical issues and propose possible workarounds
· Performs sufficient testing to ensure that the introduced solution have fixed the client’s issue
· Coordinate special technical requests with the development team
· Identify and communicate opportunities for improvement in publishers’ implementations of Piano solutions
· Identify, track, and document solutions for common client needs, requests and questions
· Write solutions inputs to our technical documentation team
· Prepare playbooks for standard issues
· Ensuring technical queries not progressing are escalated
If you see yourself mastering this job apply and join our team!
Benefits and other advantages:
International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Kazan and Amsterdam
Laptop
Multisport card
Language courses
Fruit days and amazing coffee
Grill parties on company terrace, monthly events
Easy going and friendly work environment
Relaxed dress code
Fun colleagues from all over the world
Interesting job with opportunity to work with world class news and media companies
Referral bonus
Generally required knowledge:
Experience with HTML, CSS and JavaScript is a MUST
General understanding and knowledge of web technologies and related problem-solving tools for front end based web technologies
Incident management process knowledge is a benefit
Motivation to constantly improve your technical knowledge
You are not afraid to experiment and propose new solutions and ideas
You enjoy solving technical issues and communicate them
Ability to solve problems dynamically, creatively and with patience
Detail-orientated and able to manage several tasks at once
Excellent writing skills
Strong interpersonal and communication skills including a firm and patient demeanour
Fluent level of English – written and spoken / anther language is big advantage (German, Spanish)
Employee requirements
-
Minimum required education:stredoškolské s maturitou -
Language skills:Anglický jazyk (stredne pokročilý - B2)
