Cognitive Platform Specialist

IBM International Services Centre s.r.o.07.03.2021

Job information

Place of work

Bratislava, Slovakia

Job description, information about job

The mission of the Cognitive Support platform team is to be a trusted advisors for IBMers and IBM clients on Salesforce Service Cloud with a goal of ensuring the client’s success in the system.

Job Duties:
• Support clients and internal users on Salesforce support / Cognitive Support Platform
• Use problem solving skills to troubleshoot and resolve reported issues
• Communicate with customers via case (email) and live-chat to gather information and resolve issues
• Review and analyze data in multiple systems to troubleshoot issues
• Follow standard procedures to fix common problems
• Maintain contact with customer and drive resolution to meet service level objectives
• Document progress, status, and issue resolution
• Identify issues that require immediate action (ie, systemic issues or outages)
• Determine commonly occurring issues / trends and provide feedback to development teams
• Follow procedures to handle escalations and critical situations
• Remote standby every 6th weekend

Minimum Requirements:
• Experience troubleshooting technical issues
• Experience supporting end users with technical issues
• Excellent written and verbal communication skills
• Fluent in English

Offered salary

1450 EUR

Specification of salary conditions

Final salary depends on candidate's working experience.

Type of employment

plný úväzok

Employee requirements

Minimum required education

Secondary with Leaving Examination