Technical Advisor with German language

09.11.2020 Piano Software, s. r. o.
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Place of work: Štefánikova 14, Bratislava
Position / industry: Klientský poradca
Salary offered (basic salary): 1300 EUR
€1300+ Depends on skills and experience
Start date: dohodou (ASAP)
Type of employment: plný úväzok, živnosť
Number of vacancies: 1

Job information

Job description, information about job:

Our technical support team in Bratislava is growing and we are looking for talented people who are interested in working in an international software company that is global leader in the content monetization industry.

The Client Support Coordinator/Technical Advisor will be primarily responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.


· Manage day-to-day inflow of questions, requests and other needs from clients
· Check tickets on receipt to ensure correct assignment and that sufficient information has been provided to allow work to start.
· For easier questions provides resolution on first level (L1)
· For more complex issues, collecting all necessary data before assigning to L2 or L3
· Support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the issue resolution
· Engaging necessary support staff to resolve escalations in as short a timeframe as possible
· After bug resolution, testing and ensuring the issue is resolved
· Escalation of urgent issues to responsible teams with respect to company SLAs
· Assist with import, export and migration of data
· Identify, track, and document solutions for common client needs, requests and questions
· Provide solutions inputs to our technical documentation team
· You will use email/tickets (50 %) to communicate with clients, chat (20 %) to communicate with colleagues all over the world and the rest of the time you will work on finding solutions, fixed (30 %)
· Drive Customer Satisfaction

If you see yourself mastering this job, apply and join our team !

Benefits and other advantages:

International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Kazan and Amsterdam
Multisport card
Language courses
Occasional working from home
Fruit days and amazing coffee
Grill parties on company terrace, monthly events
Easy going and friendly work environment
Relaxed dress code
Fun colleagues from all over the world
Interesting job with opportunity to work with world class news and media companies
Referral bonus

Employee requirements

Minimum required education: stredoškolské s maturitou
Language skills: Anglický jazyk (stredne pokročilý - B2)
Nemecký jazyk (stredne pokročilý - B2)
Suitable for graduates: No

Generally required knowledge:

· Good overall knowledge of web technologies and related problem-solving - you have an idea of what these mean HTML, CSS, IP, JavaScript
· HTML, CSS, Python skills are an advantage
· Ability to solve problems dynamically and creatively
· Strong analytical and logical thinking, you enjoy solving problems and are willing to learn new things
· Detail-orientated and able to manage several tasks at once
· Strong interpersonal and communication skills including a firm and patient demeanor
· Proficient in MS Office Suite (including Word, Excel and PowerPoint)
· Fluent level of English and German
· Experience in IT Support or technical background is an advantage