Senior Technical Consultant

12.08.2020 Piano Software, s. r. o.
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Place of work: Bratislava
Type of job offer: Client Consultant
Base salary: 3000 EUR
€3000+ depends on experience
Starting date: agreement (ASAP)
Contract type: full-time, business licence
Number of openings: 1

Position information

Job description, position information:

We are looking for someone with 4-5 years of technical consultancy experience to join our Client Technology team in Bratislava and help support our clients across the media sector in the EMEA territory. This is an opportunity to join a dynamic working environment, be mentored/managed by an experienced technology leader, and forge an exciting career path forward.

The primary focus of this position is to ensure our customers have a successful and delightful onboarding and implementation experience. As the product expert, you will meet with the key stakeholders and gather all of the necessary details to help design a solution and guide the customer to a successful launch. You will be focused on delivering on the technical needs of the client, setting them up for long term success and growth.

-Be an active contributor and member of client account teams
-Work hands on with Piano customers, primarily in a post-sales role, to provide innovative technology consulting services
-Gather, analyze, and document solution requirements
-Communicate technical project expectations to key technical stakeholders at the appropriate levels
-Mentor and train customers on Piano’s suite of products
-Triage issues that arise during implementation
-Lead interaction and collaboration with internal Piano teams to coordinate support and escalate customer issues
-Act as a liaison to the CS Product Director and Product Management team to drive product growth and development
-Manage multiple concurrent implementation projects
-Simplify complex technical topics during presentations
-Be an active contributor to the knowledge repository to further develop best practices and standard deployment methodologies
-Provide mentoring, guidance, and expertise to team members

If you see yourself mastering this job apply and join our team!

Other benefits:

-International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Kazan and Amsterdam
-Multisport card
-Paid Sick days
-Language courses
-Occasional working from home and flexible time
-Grill parties on company terrace and monthly events
-Fruit days and amazing coffee
-Easy going and friendly work environment and relaxed dress code
-Fun colleagues from all over the world
-Interesting job with opportunity to work with world class news and media companies
-Referral bonus

Requirements on employee

Required education: Secondary with Leaving Examination
Language skills: English (Upper Intermediate - B2)
Suitable for graduates: No

General required skills:

- 5+ years experience as a technical consultant delivering solutions to external customers
-Experience implementing solutions in a SaaS environment
-Experience implementing custom design solutions
-Strong web development skills (JavaScript, HTML, CSS)
-Knowledge or experience with AngularJS
-Working knowledge of SQL
-Experience integrating platforms using third-party APIs
-Complex problem-solving experience
-Preference given to candidates with experience in any of the following areas -marketing technology, payment providers, identity management, DMP/CDP
-Excellent communication (written and spoken) skills, able to translate technical guidance to various client audience members and technical skill set; a good listener-
-Strong collaborator; ability to work closely with account team members