(GDC) Technical Application Manager SRS NG

Siemens s.r.o. - Siemens Healthineers09.08.2020

Position information

Place of work


Job description, position information


With 50,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. So that more people can have a life that is longer, richer, and more filled with happiness.
For the position of the Remote Service Incident Manager you will be part of a global team in the context of installed base of our Siemens Healthineers products.  

Task and Responsibilities: 

Ensuring and, if necessary, carrying out the prompt processing of incidents/problem/event 
Central contact person for escalation management and interaction with relevant stakeholders
Knowledge carrier of the NG Application to act as 3rd level support
Understand the SRS NG Application, its use-case and Architecture
Maintain the SRS Application for Users
Find Workarounds to maintain Service for Users
Perform 3rd Level Incident Management to solve Incidents that cannot be solved by the Service Desk (1st / 2nd Level Support)
Create and Track Bug-Tickets to Software Developers
Identify and address systematic Incidents into the Problem Management Process
React on Monitoring Events for the general Health of the Application

  • Hands-on experience in any cloud enviroment
  • Experience with system and/ or application management
  • Proactive approach to drive incident management process (coordination between teams and escalation management)

What we can offer: 

• Adjustable standing desk as a standard • MSDN license for each developer with prepaid access to AZURE • Free access to PLURALSIGHT – the WBT platform • Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events • Participation on world famous IT conferences like Microsoft IGNITE for best employees • Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …) • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…) • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness) • Retention program (work anniversary, life anniversary, additional pension plan, employee loans) • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps) 

Salary suggestion: starting from 2000 + VAR* 

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Specification of compensation package

From 2000€ + VAR

Contract type


Requirements on employee