Client Support Coordinator with German language

06.08.2020 Piano Software, s. r. o.
Place of work: Štefánikova 14, Bratislava 81105
Type of job offer: Client Consultant, Customer Service
Base salary: 1200 EUR
€1200+ Depends on skills and experience
Starting date: agreement (ASAP)
Contract type: full-time, business licence
Number of openings: 1

Position information

Job description, position information:

Our technical support team in Bratislava is growing and we are looking for talented people who are interested in working in an international software company that is global leader in the content monetization industry.

The Client Support Coordinator/Technical Advisor will be primarily responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.


· Manage day-to-day inflow of questions, requests and other needs from clients
· Check tickets on receipt to ensure correct assignment and that sufficient information has been provided to allow work to start.
· For easier questions provides resolution on first level (L1)
· For more complex issues, collecting all necessary data before assigning to L2 or L3
· Support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the issue resolution
· Engaging necessary support staff to resolve escalations in as short a timeframe as possible
· After bug resolution, testing and ensuring the issue is resolved
· Escalation of urgent issues to responsible teams with respect to company SLAs
· Assist with import, export and migration of data
· Identify, track, and document solutions for common client needs, requests and questions
· Provide solutions inputs to our technical documentation team
· You will use email/tickets (50 %) to communicate with clients, chat (20 %) to communicate with colleagues all over the world and the rest of the time you will work on finding solutions, fixed (30 %)
· Drive Customer Satisfaction

If you see yourself mastering this job, apply and join our team !

Other benefits:

- International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Kazan and Amsterdam
- Laptop
- Multisport card
- Language courses
- Occasional working from home
- Fruit days and amazing coffee
- Grill parties on company terrace, monthly events
- Easy going and friendly work environment
- Relaxed dress code
- Fun colleagues from all over the world
- Interesting job with opportunity to work with world class news and media companies
- Referral bonus

Requirements on employee

Required education: Higher Vocational Education
Language skills: English (Upper Intermediate - B2)
German (Upper Intermediate - B2)
Suitable for graduates: Yes

General required skills:

· Good overall knowledge of web technologies and related problem-solving - you have an idea of what these mean HTML, CSS, IP, JavaScript
· HTML, CSS, Python skills are an advantage
· Ability to solve problems dynamically and creatively
· Strong analytical and logical thinking, you enjoy solving problems and are willing to learn new things
· Detail-orientated and able to manage several tasks at once
· Strong interpersonal and communication skills including a firm and patient demeanour
· Proficient in MS Office Suite (including Word, Excel and PowerPoint)
· Fluent level of English and German
· Experience in IT Support or technical background is an advantage

Company information

Company description:

Piano is a fast-growing enterprise SaaS company with operations in Amsterdam, London, New York City, Philadelphia and elsewhere globally. We provide enterprise software to the world’s leading media companies, including NBC Universal, the Economist, Condé Nast, Techcrunch, Bloomberg, and Hearst. Our software enables these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to drive engagement, loyalty, and revenue.

Sphere of activity:

Ostatné služby týkajúce sa informačných technológií a počítačov


Piano Software, s. r. o.
Štefánikova 14
Slovenská republika

Contact person:

Miriama Angelovičová Piano Software s.r.o.
Štefánikova 14, Bratislava, 811 05, Slovak Republic