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Ibm

Customer Service Representative with various language combinations

IBM

Job information

Place of work

Brno
Brno, Czechia


Position / industry

Administration; Telephone Operator

Job description, information about job

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

In a CSR position you will:

• Provide customer support to employees of our partner companies
• Handle inbound and outbound calls, emails and chats
• Discover IT services to their full capacity
• Gain real skills and work experience
• Get unmatched career choice opportunities

The ideal candidate is:

• A good listener with passion to help others
• Polite, tactful and patient
• Able to analyse information and solve problems
• A team player
• With at least basic computer experience and hungry to learn more
• Able to understand the difference between a scanner and a shredder

Required Technical and Professional Expertise

• Are sociable person
• Have great listening skills and passion to help others
• Are polite and tactful (even with some not very happy customers)
• Are able to analyze information and solve problems
• Are always optimistic and positive (or just trying to be)
• Have some basic IT skills

Preferred Technical and Professional Experience

• Basic computer experience with Windows, Mac or Linux operating systems
• Language skills on communicative level


Offered salary

30000 CZK

Benefits and other advantages

Please, note, that there is a different benefit package provided in IBM CIC Brno, Czech Republic.

Additional information

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Start date

15.9.2021

Type of employment

full-time

Employee requirements

Minimum required education

Secondary with Leaving Examination

Language skills

English (intermediate - B1)
French (upper-intermediate - B2)
German (upper-intermediate - B2)
Portuguese (upper-intermediate - B2)

Generally required knowledge



Suitable for graduates

No

Suitable for graduates

No