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Customer Service Representative with various language combinations
IBMJob information
Job description, information about job
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!In a CSR position you will:
• Provide customer support to employees of our partner companies
• Handle inbound and outbound calls, emails and chats
• Discover IT services to their full capacity
• Gain real skills and work experience
• Get unmatched career choice opportunities
The ideal candidate is:
• A good listener with passion to help others
• Polite, tactful and patient
• Able to analyse information and solve problems
• A team player
• With at least basic computer experience and hungry to learn more
• Able to understand the difference between a scanner and a shredder
Required Technical and Professional Expertise
• Are sociable person
• Have great listening skills and passion to help others
• Are polite and tactful (even with some not very happy customers)
• Are able to analyze information and solve problems
• Are always optimistic and positive (or just trying to be)
• Have some basic IT skills
Preferred Technical and Professional Experience
• Basic computer experience with Windows, Mac or Linux operating systems
• Language skills on communicative level
Offered salary
30000 CZKBenefits and other advantages
Please, note, that there is a different benefit package provided in IBM CIC Brno, Czech Republic.Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Start date
15.9.2021Type of employment
full-timeEmployee requirements
Minimum required education
Secondary with Leaving ExaminationLanguage skills
English (intermediate - B1)French (upper-intermediate - B2)
German (upper-intermediate - B2)
Portuguese (upper-intermediate - B2)