Technical Resolution Manager with German - Bratislava | Ponuka práce

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Job information

Place of work

Bratislava
Bratislava, Slovakia

Position / industry

Administration, Customer Support; Administration Clerk, Help Desk Worker

Job description, information about job

Are you interested to start your career in an international company?
IBM is a leading tech-company that helps enterprises all over the world to be successful. But to respond to their needs, we need to be fast and effective. Learn more about what IBM is today:

What would be your role?
The Technical Resolution Manager (TRM) is responsible for leading a critical situation resolution team consisting of IBM, subcontractor/vendor, and client resources. Clients are either external or internal. The TRM is responsible for the resolution of assigned customer satisfaction issues with products/services/offerings and employs specific processes and tools to plan, track, monitor and report resolution activities and progress. The TRM utilizes knowledge of team leadership and business practices, as well as IBM and industry solutions, products, services, and strategy, to manage a successful resolution. Must be the customer's advocate and utilize the customer's business perspective when looking at the systems/solution/enterprise view of the situation. Throughout the resolution, the TRM may interface with multiple levels of client personnel and must maintain and enhance positive and constructive client relationships.The employee focuses on individual/team objectives and development of professional effectiveness.

Skills:
Environment:
Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.

Communication/Negotiation:
Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.

Problem Solving:
Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.

Contribution/Leadership:
Works on professional projects;work is often reviewed for developmental purposes.
Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.

Impact on Business/Scope:
Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer
satisfaction, or impact immediate costs or expenses.

Offered salary

1700 EUR

Benefits and other advantages

The benefits support following areas:

Your money
• Salary starting from 1 700 € gross, depending on relevant experience and language proficiency
• Choose from wide range of benefits to keep your work-life balance.
• Annual performance bonus payment
• Subsidized meal-tickets
• Special IBM discounts
• Diners club - private credit card
• Recommend-a-Friend – get a bonus in the employee referral program

Your life
• Flexible working time
• Three additional vacation days
• International environment

Your health
• Life Insurance
• Medical sanatorium
• Up to three self-recovery days
• 100% sick leave compensation

Your development
• Long term career development and possibility of internal rotation
• Training programs - classroom based training and 5000 e-learning course

Join us as we make the most of these exciting times and discover what you can make of this moment.