Change Manager (Ref. č.: PR/022301)

Ponuky z podobných lokalít

Ponuky z podobných kategórií

• 
  Place of work:

  Košice
• 
  Salary offered (basic salary):

  Monthly salary from 1400 EUR gross (depends on experience and skills)

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• 
  Type of employment:

  plný úväzok
• 
  Start date:

  dohodou (ASAP)

Job information

- Responsible for managing of the defined entry channel for customer Request for Changes
- Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
- Managing the Request for Changes in accordance to method based on ITIL best practices
- Logging, dispatching, tracking and monitoring of Change Requests
- Daily cooperation with technical teams in the complete company to deliver satisfaction to our customers
- Tracking and proceeding offer preparation and fulfilment of Request for changes
- Point of contact (internal/customer) for customer related changes and support the regular implementation
- Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
- Continual Service Improvement activities within Service process
- Request for Change Reporting (internal and customer view)

Generally required knowledge:

- Excellent management, interpersonal, communication, presentation, and organizational skills
- Self-driven to achieve goals independently as well as work in team
- General IT Environment concept knowledge
- 2+ years' experience working in an IT Service Management role and driving process improvement initiatives
- Ability to speak English B2+ (Fluent speaker + great write/read)
- Experience with ITIL or process design is an advantage
- ITIL v3 Foundations training or higher level of ITIL Certifications
- Good skills in MS Office products (Excel, Word, PowerPoint)
- University degree preferred (can be substituted by at least 4 years of experience in IT Service management area on similar position)

Employee requirements

• 
  Minimum required education:

  stredoškolské s maturitou
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  Language skills:

  Anglický jazyk (stredne pokročilý - B2)
  
• 
  Suitable for graduates:

  Yes