Customer Success Manager

15.11.2019 Minit j. s. a.
Miesto práce: Slovensko
Bratislavský kraj
okres Bratislava
Bratislava-Ružinov
Košická 56
82108

Bratislava
Typ pracovnej ponuky: Obchod; Obchodný manažér
Ponúkaný plat (základná mzda): 3000 EUR
Termín nástupu do práce: ihneď
Druh pracovného pomeru: hlavný
Počet voľných miest: 1

Informácie o pracovnom mieste

Iné výhody:

• Join a unique journey to shape the rapidly growing Process Mining industry worldwide
• Participate on Minit’s growth and success through the Employee Share Option Plan (ESOP)
• Working with cutting edge technology (AI, predictive analytics, machine learning, RPA etc.)
• You will join a fast-paced team with international colleagues and a lively working culture
• Enjoy the common sports and cultural team-buildings etc.
• We have a lean organization structure - we value talent, not titles or politics
• Work with top people with strong background large corporations, startups and universities alike
• Floating work hours, home office and high level of autonomy in planning and execution
• Multisport card - we take care of our team members also in their free time
• Fresh fruit from the fresh market & freshly roasted coffee in the office
• You can enjoy regular tasty breakfast in the office with the team
• Competitive salary equivalent to your expertise/experience and motivational bonus package
• Pet friendly office

Informácie pre uchádzača:


Základná zložka mzdy (v hrubom):
3000 € za mesiac

Dátum nástupu:
ihneď

Dátum pridania ponuky:
6. 11. 2019

Dátum poslednej aktualizácie:
6. 11. 2019

Pracovný a mimopracovný pomer:

pracovný pomer na neurčitý čas

Pracovná oblasť:

Personalistika, administratíva a služby zákazníkomObchod, marketing a reklamaIT a telekomunikácie

Náplň (druh) práce
We‘re currently expanding our Minit Customer Success Team. Enter the world of Process Mining, build strong customer satisfaction, keep clients happy and become our CUSTOMER SUCCESS HERO.

The Customer Success Manager 's involvement with the client will encompass the entire lifecycle of the relationship - beginning with the initial implementation and carry through to building a long-lasting relationship. Client interaction will be done primarily remotely, with occasional face to face meetings as required.

Your responsibilities:

1) Domain and Subject Matter Expertise

• Maintain a working knowledge of competitive product lines in the industry.
• Maintain a working knowledge of complementary products/services, competitive product lines, differentiators and industry trends through self-education and resources.

2) Customer Success

• Oversee support activities and engage where needed to ensure high levels of customer satisfaction.
• Discover areas for expansion of revenue within existing accounts in order to drive new business.
• Be actively involved and coordinate customer onboarding.
• Supporting customer in their continuous development to reach their desired outcome by using our product.
• Work directly with product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancement and development.
• Work with Sales and Delivery Teams to play a role in smooth customer implementations (updates) by providing assistance as directed and provide appropriate feedback to relevant internal teams.
• Measure progress/success via tracking of client retention and revenue growth and consumption of resources.
• Conduct weekly and monthly calls to deliver: service updates, usage reports, tickets / cases analysis, discuss potential issues and improvements specific to the customer’s business.
• Prepare Customer Satisfaction Reporting, and Improvement Plans.

Salary:
• From 3000 € + depending on experience

Ponúkané výhody
• Join a unique journey to shape the rapidly growing Process Mining industry worldwide
• Participate on Minit’s growth and success through the Employee Share Option Plan (ESOP)
• Working with cutting edge technology (AI, predictive analytics, machine learning, RPA etc.)
• You will join a fast-paced team with international colleagues and a lively working culture
• Enjoy the common sports and cultural team-buildings etc.
• We have a lean organization structure - we value talent, not titles or politics
• Work with top people with strong background large corporations, startups and universities alike
• Floating work hours, home office and high level of autonomy in planning and execution
• Multisport card - we take care of our team members also in their free time
• Fresh fruit from the fresh market & freshly roasted coffee in the office
• You can enjoy regular tasty breakfast in the office with the team
• Competitive salary equivalent to your expertise/experience and motivational bonus package
• Pet friendly office


Zdroj: Pracovná ponuka je prevzatá zo stránky Úradov práce.

Požiadavky na zamestnanca

Vhodné pre absolventov: Nie

Všeobecne požadované znalosti:

Ponúkané výhody

• Join a unique journey to shape the rapidly growing Process Mining industry worldwide
• Participate on Minit’s growth and success through the Employee Share Option Plan (ESOP)
• Working with cutting edge technology (AI, predictive analytics, machine learning, RPA etc.)
• You will join a fast-paced team with international colleagues and a lively working culture
• Enjoy the common sports and cultural team-buildings etc.
• We have a lean organization structure - we value talent, not titles or politics
• Work with top people with strong background large corporations, startups and universities alike
• Floating work hours, home office and high level of autonomy in planning and execution
• Multisport card - we take care of our team members also in their free time
• Fresh fruit from the fresh market & freshly roasted coffee in the office
• You can enjoy regular tasty breakfast in the office with the team
• Competitive salary equivalent to your expertise/experience and motivational bonus package
• Pet friendly office


Požadované vzdelanie

Vysokoškolské vzdelanie druhého stupňa


Dĺžka praxe

aspoň 5 rokov


Zručnosti, schopnosti
Cudzie jazyky:
  • anglický - vysoká: C1 a C2

Ďalšie požiadavky:

Your profile:

• Excellent track record with 5+ years experience as a Business Analyst or BI • Analyst in IT consulting or industry or relevant experience.
• B.S. or B.A. degree or similar field of study.
• Strong understanding of systems and business processes that include working with application data and data relationships.
• Adept with BI tools, BPM tools, SAP, Oracle, etc.
• Excellent communication, presentation skills.
• Ability to travel internationally up to 30% of the time.

Informácie o spoločnosti

Kontaktné údaje:

Minit j. s. a.
Košická 56
82108 Bratislava-Ružinov
Slovensko

Ďalšie ponuky spoločnosti