L1 Service Desk Agent _ No experience needed
26.10.2019 Tata Consultancy Services Limited - organizačná zložka
Slovensko Nitriansky kraj okres Nitra Nitra 94901 okres Nitra |
|
Telekomunikácie; IT/Technical Support Specialist | |
850 EUR | |
ihneď | |
hlavný | |
1 |
Informácie o pracovnom mieste
Informácie pre uchádzača:
Základná zložka mzdy (v hrubom):
850 € za mesiac
Dátum nástupu:
ihneď
Dátum pridania ponuky:
29. 10. 2019
Dátum poslednej aktualizácie:
30. 10. 2019
Pracovný a mimopracovný pomer:
pracovný pomer na určitú dobu
počet mesiacov: 12
Pracovná oblasť:
Personalistika, administratíva a služby zákazníkomIT a telekomunikácie
Náplň (druh) práce
Service Desk team will provide multilingual support during the support window as described in the agreements with the customers and as required for the smooth operations of the account.
This is a technical support role where the candidate provides Level 1 End User IT support, instructs users on usage of software, announces urgent/important information from IT group, receives and assigns software, hardware and network requests to the appropriate IT team
Call and Incident Handling
• Provide first level support to customer including software and hardware related issues not limited to desktops (support involves, mobile devices, iPhones, iPads and printers)
• Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other means customers reaches out to Service Desk seeking IT support
• Identify and solve software and hardware problems by giving step-by-step instructions
• Provide advanced support to customer’s PC using remote control tool
• Effectively communicates with other team members, 2nd and 3rd Level technical teams, end-users to reach SLAs
• Handle and document all incoming requests or incidents within the contractually agreed timeframes in Helpdesk tracking database/Service Management tool. Own the ticket throughout its life cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network/Server Support team, Application Support team or other Support teams and ensure cases' timely resolution.
• Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
• Instruct users on usage of application systems.
• Effectively communicate with customers to provide and process information in response to Incidents, Service requests, queries, escalations. Instruct users on ICT processes.
• Translate end user communications to English in case necessary
Ad hoc and general tasks
• Manage personal and team backlog. Perform daily ticket checks/backlog activities.
• Actively participate and share ideas in team meetings and individual feedback sessions.
• Perform special projects or tasks as per agreement with Team Leader/Project Leader/Service Delivery Manager.
Pracovné miesto vhodné aj preabsolventa
Pracovné podmienky
Práca na zmeny:
trojzmenný pracovný režim
Nočná práca:
áno
Zdroj: Pracovná ponuka je prevzatá zo stránky Úradov práce.
Požiadavky na zamestnanca
Áno | |
B |
Všeobecne požadované znalosti:
Pracovné miesto vhodné aj pre
absolventa
Stredné odborné vzdelanie
bez požiadavky na odbornú prax Other tasks, responsibilities
Požadované vzdelanie
Dĺžka praxe
Zručnosti, schopnosti
Vodičské oprávnenie:
Všeobecné spôsobilosti:
Cudzie jazyky:
Počítače:
Ďalšie požiadavky:
• Person filling the position shall perform any other task given by her/his supervisor, which belongs to this position by its nature or her/his experience or education meets the requirements to perform.
Competencies
• Focuses and guides self and team members in accomplishing work objectives
• Interacts and supports users, resolvers, third party in personal professionalization
• Maintains effectiveness when experiencing changes in work tasks or work environment; adjusts effectively to work
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
Osobnostné predpoklady
Informácie o spoločnosti
Kontaktné údaje:
Tata Consultancy Services Limited - organizačná zložka
Suché mýto 1
81103 Bratislava-Staré Mesto
Slovensko
Ďalšie ponuky spoločnosti
- Finančný poradca Humenné
- Špeciálny kuchár okres Galanta, Sládkovičovo
- Kvetinárka/predavačka (Banská Bystrica) Banská Bystrica
- Špecialista marketingových analýz a prieskumu trhu Bratislava