Ponuky z podobných lokalít
Ponuky z podobných kategórií
-
-
-
Druh pracovného pomeru:
Informácie o pracovnom mieste
- Taking care of IT services delivery to our customers all over the world - Improvement and innovation activities towards ITSM processes improvements - Logging and dispatching, tracking and monitoring of IT service requests - Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes - Clarification of service requests with customers and internal staff via telephone or mail - Daily cooperation with high-technical teams to deliver satisfaction to our customers - Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations - Service Request Reporting - Support of escalation from Management and Customer perspective - Continual Service Improvement activities within Service Request Management process
Informácie pre uchádzača:
Zašlite nám svoj životopis v slovenskom jazyku a ak máte aj v anglickom jazyku. Viac podobných pozícií nájdete na www.grafton.sk/sk/job-search?utm_source=jobboard&utm_medium=jobposition
Všeobecne požadované znalosti:
- IT background (understanding of terms used in IT) - Ability to speak English B2+ (Fluent speaker + great write/read), German language would be a plus Good skills in MS Office products (Excel, Word, PowerPoint) - Excellent interpersonal, communication and organizational skills - Self-driven to achieve goals independently as well as work in team - Experience with ITIL or process design is an advantage - ITIL v3 Foundations certification is an advantage - Web based ITSM tool experiences is an advantage - University degree preferred (can be substituted by at least 4 years of experience in IT Service management area on similar position)
Požiadavky na zamestnanca
-
Minimálne požadované vzdelanie:vysokoškolské II. stupňa -
Jazykové znalosti:Anglický jazyk (stredne pokročilý - B2)
Nemecký jazyk (stredne pokročilý - B2)
