Service Request Manager (Ref. č.: 3-10-33431/PF)

11.10.2019 Grafton Slovakia s.r.o. Agentúra je členom Asociácie personálnych agentúr Slovenska  
Ponuka je neaktívna, nedá sa na ňu reagovať.

Ponuky z podobných lokalít

Ponuky z podobných kategórií

Miesto práce: Košice
okres Košice
Typ pracovnej ponuky: Informatika - software, Informatika - správa systémov
Ponúkaný plat (základná mzda): 1400 EUR
1400 - 1700 EUR
Termín nástupu do práce: dohodou
Druh pracovného pomeru: hlavný
Počet voľných miest: 1

Informácie o pracovnom mieste

Náplň práce, informácie o pracovnom mieste:

- Taking care of IT services delivery to our customers all over the world
- Improvement and innovation activities towards ITSM processes improvements
- Logging and dispatching, tracking and monitoring of IT service requests
- Assessment of service requests with respect to contractual obligations, completeness and correct allocation of service classes
- Clarification of service requests with customers and internal staff via telephone or mail
- Daily cooperation with high-technical teams to deliver satisfaction to our customers
- Monitoring of compliance with Service Level Agreements and, where necessary, initiation and administration of hierarchical escalations
- Service Request Reporting
- Support of escalation from Management and Customer perspective
- Continual Service Improvement activities within Service Request Management process

Informácie pre uchádzača:

Zašlite nám svoj životopis v slovenskom jazyku a ak máte aj v anglickom jazyku.
Viac podobných pozícií nájdete na www.grafton.sk/sk/job-search?utm_source=jobboard&utm_medium=jobposition

Požiadavky na zamestnanca

Minimálne požadované vzdelanie: vysokoškolské II. stupňa
Jazykové znalosti: Anglický jazyk (stredne pokročilý - B2)
Nemecký jazyk (stredne pokročilý - B2)
Vhodné pre absolventov: Nie

Všeobecne požadované znalosti:

- IT background (understanding of terms used in IT)
- Ability to speak English B2+ (Fluent speaker + great write/read), German language would be a plus Good skills in MS Office products (Excel, Word, PowerPoint)
- Excellent interpersonal, communication and organizational skills
- Self-driven to achieve goals independently as well as work in team
- Experience with ITIL or process design is an advantage
- ITIL v3 Foundations certification is an advantage
- Web based ITSM tool experiences is an advantage
- University degree preferred (can be substituted by at least 4 years of experience in IT Service management area on similar position)