Ponuky z podobných lokalít
Ponuky z podobných kategórií
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Miesto práce: -
Ponúkaný plat (základná mzda):from 800 € gross/monthly - minimum salary (based on experience and skills)Zobraziť viac -
Druh pracovného pomeru:
Informácie o pracovnom mieste
* Responsibilities and Duties:
* - Provide remote re-active and pro-active support for Unified Communication Infrastructure and its elements
* - Focus on rapid identification and resolution of critical customer issues
* - Provide first level support to customers and partners
* - Answer questions and perform initial triage on incident tickets
* - Document each customer interaction using CRM ticket management system
* - Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)
* - Strong analytical ability, judgment and problem analysis techniques
* - Organizational and troubleshooting skills with attention to detail
* - Strong ability to understand client expectations and to resolve issues that may affect system stability
* - Strong written and verbal communication skills with the ability to communicate technical proposals to management
* - Strong interpersonal skills with the ability to work effectively in a matrixed organization
* - Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality service.
* - Skills and experience in working independently, determining methods and procedures on new assignments
* - Skills and experience dealing with high pressure situations and quick changing circumstances, telecom background is a plus
* - Position does require work on different shifts, on-call work and weekend shifts
Všeobecne požadované znalosti:
* Requirements:
* - Desired knowledge of Voice over IP solutions
* - Desired knowledge and practical experience in Networking
* - Decent understanding of the IT and Telecommunications market
* - Good understanding of Unified Communication concepts (Voice over IP, signaling and real time protocols);
* - Good understanding of network concepts (DNS, network protocols, IPs and ports, and others);
* - Good understanding of Microsoft Windows Environment and Services.
* - Flexible, Analytical mind, Problem solver, Stress resistant, Good social skills, Team player
* This position is suitable for people, who:
* - Enjoy providing the highest level of customer experience;
* - Are smart and intellectually curious;
* - Seek a challenging work experience;
* - Want to learn and gain greater expertise in their field;
* - Enjoy working at a growth company with advancement opportunities;
* - Can work hard while having fun, and act in an honest and ethical manner;
* - Possess strong working knowledge of English (verbal and written) language;
* - Exhibit leadership through personal responsibility, accountability and teamwork.
Požiadavky na zamestnanca
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Minimálne požadované vzdelanie:stredoškolské s maturitou -
Jazykové znalosti:Anglický jazyk (stredne pokročilý - B2)
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Vhodné pre absolventov:Áno
