Customer Support Engineer

30.08.2019 Descartes Systems (Slovakia) s.r.o.
Ponuka je neaktívna, nedá sa na ňu reagovať.

Ponuky z podobných lokalít

Ponuky z podobných kategórií

Miesto práce: Slovensko
Žilinský kraj
okres Námestovo
Námestovo
Námestovo 1088
02901

okres Námestovo
Typ pracovnej ponuky: Zákaznícka podpora; Zákaznícky servis
Ponúkaný plat (základná mzda): 750 EUR
Termín nástupu do práce: ihneď
Druh pracovného pomeru: hlavný
Počet voľných miest: 1

Informácie o pracovnom mieste

Iné výhody:

We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.

Informácie pre uchádzača:


Základná zložka mzdy (v hrubom):
750 € za mesiac

Dátum nástupu:
ihneď

Dátum pridania ponuky:
2. 8. 2019

Dátum poslednej aktualizácie:
2. 8. 2019

Pracovný a mimopracovný pomer:

pracovný pomer na neurčitý čas

Pracovná oblasť:

IT a telekomunikácie

Náplň (druh) práce
In our office in Namestovo as a Service Support Engineer, you will assist in technical aspects of our B2B Messaging Infrastructure for our Global Customers. You will be responsible for Customer Support on implemented EDI solutions, alert/incident management and propose enhancements where appropriate. You will assure the quality of deliverables, provide technical documentation and knowledge transfer to all parties. You will interact closely with external parties, our Customers and internal teams such as our Global Implementation teams. You will work in a 24/7/365 shift regime: always dayshifts but including weekends and public holidays. You will report to the Manager of Customer Support.

RESPONSIBILITIES
• Monitor systems and resolve issues before customers notice
• Provide support to customers with technical EDI issues
• Implement and follow up on short term actions (go live, phase out, ...)
• Provide root cause analysis for the product development team
• Write procedures and document knowledge
• Execute impact analysis for new changes or project implementation
• Reduce incidents by completing pro-active and preventive support and maintenance
• Maintenance of Linux and Windows servers

Ponúkané výhody
We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.


Zdroj: Pracovná ponuka je prevzatá zo stránky Úradov práce.

Požiadavky na zamestnanca

Vhodné pre absolventov: Nie

Všeobecne požadované znalosti:

Ponúkané výhody

We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.


Požadované vzdelanie

Úplné stredné odborné vzdelanie
Úplné stredné všeobecné vzdelanie (gymnázium)
Vysokoškolské vzdelanie prvého stupňa
Vysokoškolské vzdelanie druhého stupňa


Zručnosti, schopnosti
Cudzie jazyky:
  • anglický - pokročilá: B1 a B2

Počítače:
  • MSSQL - elementárna
  • MySQL - elementárna
  • Microsoft Access - elementárna

Ďalšie požiadavky:

• Fluent English (both spoken and written)
• Strong communication skills
• Strong analytical and problem solving skills
• Basic IT knowledge: servers, OS, user rights, internet protocols
• Knowledge of Microsoft Windows client and server systems, Microsoft applications such as, SQL Server, Internet Information Server, .NET server, XML Web services
• Broad knowledge of ITIL
• Basic knowledge of Linux/Unix platforms is considered an asset
• Basic knowledge of security (proxies, firewalls, encryption, certificates)
• Experience in delivering results with day to day systems administration, operational support activities and related projects
• Knowledge of EDIFACT and XML are considered an asset
• Good understanding of the basic supply chain processes is considered an asset