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Education Delivery Assistant - opportinity for fresh graduate
IBMJob information
Job description, information about job
Purpose of the Position:This role supports Learning & Knowledge Education Delivery and Event Managers in the delivery of L&K initiatives for Global Business Services - focuses on the administrative and logistical aspects of delivery.
Education Delivery Assistant serves as a reliable source of information about GBS L&K education events, ensuring that IBM associated policies and procedures are respected.
Pincipal Accountabilities/ Responsibilities:
• Maintain education delivery process
• Performing logistics - administration tasks in class Nominations Tool, manages class enrollments, internal venue booking, updating event documentation, managing participant visa process, managing class materials
• Managing simple classroom and virtual events
• Supporting tutors
• Follow relevant IBM Finance & Procurement processes
Skills, job knowledge and Experience
• Knowledge of IBM, GBS and its services
• Experience of Lotus Notes / Excel essential
• Good organisation skills are essential.
• Able to communicate at all levels within the firm.
• Self-starter, pro-active, good use of initiative
• Paying attention to detail
• Excellent telephone manner essential
• Fluent in English (both written and spoken)
• A high degree of flexibility is required by the jobholder to ensure that all education events run smoothly and to schedule. Ability to work under pressure is required.
• The jobholder should possess a helpful, positive and co-operative attitude.
• The jobholder should be able to work within virtual multi-cultural teams.
• Education Delivery Assistant is expected to use initiative in resolving problems and answering queries, and to be able to deal with staff at all levels within and outside of IBM.