Program Manager with English

IBM International Services Centre s.r.o.08.08.2020

Position information

Place of work

Bratislava, Slovakia

Job description, position information

What would your daily tasks look like?

- Strategy; Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
- Sourcing- in partnership with CSMP Global Sourcing Lead and Procurement, (consists of collaborating with the suppliers, negotiating agreements, contract approvals and interlocking with procurement)
- Supplier Relationship & Performance Management, (eg. Monitoring and executing in-building coverage, negotiating amendments, measuring supplier’s performance)
- Provisioning, (managing large migrations and communication, taking care of tech refresh – devices & SIM cards, rolling out new plans, device cascade management)
- End User Support, (important part of day-to-day duties – providing great customer care, dealing with end users’ inquires and needs, escalations)
- Financial Management, (submitting and managing PO for country CSMP services, cost analysis and actions, spend exceptions reporting, managing bonuses and credits)
- Projects, such as implementation of new services and compliance with new regulations – piloting new services and devices, in-building solutions etc.

What do you need for your success?

- 2 years’ program management experience
- Some experience in, and knowledge of the mobile industry
- Relationship management (as a supplier or customer)
- Language proficiency (English C1)

Specification of compensation package

Salary starting from 1900 EUR gross, depending on relevant experience and language proficiency

Contract type


Requirements on employee

Required education

First Level University Education (Bachelor's Degree)

Language skills

English (Advanced - C1)