Program Manager with English

05.12.2019 IBM International Services Centre s.r.o.
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Place of work: Bratislava, Slovakia
Type of job offer: Information Technologies - Software, Top Management; IT Project Manager, Project Manager, Telecommunications
Base salary: Salary starting from 1900 EUR gross, depending on relevant experience and language proficiency
Starting date: agreement (ASAP)
Contract type: full-time
Number of openings: 1

Position information

Job description, position information:

What would your daily tasks look like?

- Strategy; Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
- Sourcing- in partnership with CSMP Global Sourcing Lead and Procurement, (consists of collaborating with the suppliers, negotiating agreements, contract approvals and interlocking with procurement)
- Supplier Relationship & Performance Management, (eg. Monitoring and executing in-building coverage, negotiating amendments, measuring supplier’s performance)
- Provisioning, (managing large migrations and communication, taking care of tech refresh – devices & SIM cards, rolling out new plans, device cascade management)
- End User Support, (important part of day-to-day duties – providing great customer care, dealing with end users’ inquires and needs, escalations)
- Financial Management, (submitting and managing PO for country CSMP services, cost analysis and actions, spend exceptions reporting, managing bonuses and credits)
- Projects, such as implementation of new services and compliance with new regulations – piloting new services and devices, in-building solutions etc.

What do you need for your success?

- 2 years’ program management experience
- Some experience in, and knowledge of the mobile industry
- Relationship management (as a supplier or customer)
- Language proficiency (English C1)

Requirements on employee

Required education: First Level University Education (Bachelor's Degree)
Language skills: English (Advanced - C1)
Suitable for graduates: No