Software Customer Support

01.09.2019 Minit j. s. a.
Miesto práce: Slovensko
Bratislavský kraj
okres Bratislava
Bratislava-Ružinov
Košická 56
82108

okres Bratislava
Typ pracovnej ponuky: Informatika - software; IT/Technical Support Specialist
Ponúkaný plat (základná mzda): 1200 EUR
Termín nástupu do práce: ihneď
Druh pracovného pomeru: hlavný
Počet voľných miest: 1

Informácie o pracovnom mieste

Iné výhody:

• Working with cutting edge technology (AI, predictive analytics, machine learning, RPA etc.)
• You will join a fast-paced team with international colleagues and a lively working culture
• Enjoy the common sports and cultural team-buildings etc.
• We have a lean organization structure - we value talent, not titles or politics
• Work with top people with strong background large corporations, startups and universities alike
• Floating work hours, home office and high level of autonomy in planning and execution
• Multisport card - we take care of our team members also in their free time
• Fresh fruit from the fresh market & freshly roasted coffee in the office
• You can enjoy regular tasty breakfast in the office with the team
• Competitive salary equivalent to your expertise/experience and motivational bonus package

Informácie pre uchádzača:


Základná zložka mzdy (v hrubom):
1200 € za mesiac

Dátum nástupu:
ihneď

Dátum pridania ponuky:
26. 2. 2019

Dátum poslednej aktualizácie:
19. 8. 2019

Pracovný a mimopracovný pomer:

pracovný pomer na neurčitý čas

Pracovná oblasť:

IT a telekomunikácie

Náplň (druh) práce
We are currently expanding our Support Team. Enter the world of Process Mining and be our SUPPORT HERO. Work on support will teach you useful technical skills, brilliant communication and precious self-discipline.

We're looking for someone who is keen on learning about new technology and will be able to talk to our users, assist them with their technical issues and work hard to answer any questions they might have.

Customer care is absolutely crucial for us. Part of our success is offering our users the best possible support and therefore bring all aspects of the user experience to a new level. You will be a member of our internal process mining capability.

CHALLANGES

• Make our customers and partners happy and that is what we strive to live by every day in our minit work
• First line of contact for users of world-wide marketed minit product - troubleshooting technical issues
• Handling live chat, forums and email communication
• Ability to work independently or as an important part of a development team
• Keep track of the status of reported issues
• Ensure our customers and partners get the most value out of minit by proactive approach
• Collaborate with app testing and new features
• Help to build the QA team
• Work hand in hand with the sales, marketing and development teams to continuously identify improvement opportunities in our product and service delivery
• Competency

We’re looking for someone who have:

• Excellent Customer service skills
• Fluent in English (spoken and written)
• Effective communication, presentation and relationship management skills at different levels and in a multicultural environment
• Ability and willingness to learn
• Conceptual approach and independence in problem solving and a team member at the same time
• Ability to work effectively in a global organization, in a small team, under time pressure and to manage ambiguity
• Experience in IT / IT educational background is welcome
• Basic knowledge of .NET and C# is an advantage
• We'd prefer someone curious, creative, witty and with a sense of humour. It's more fun to work with such people.

Salary: From 1200 € + depending on experience

Ponúkané výhody
• Working with cutting edge technology (AI, predictive analytics, machine learning, RPA etc.)
• You will join a fast-paced team with international colleagues and a lively working culture
• Enjoy the common sports and cultural team-buildings etc.
• We have a lean organization structure - we value talent, not titles or politics
• Work with top people with strong background large corporations, startups and universities alike
• Floating work hours, home office and high level of autonomy in planning and execution
• Multisport card - we take care of our team members also in their free time
• Fresh fruit from the fresh market & freshly roasted coffee in the office
• You can enjoy regular tasty breakfast in the office with the team
• Competitive salary equivalent to your expertise/experience and motivational bonus package


Zdroj: Pracovná ponuka je prevzatá zo stránky Úradov práce.

Požiadavky na zamestnanca

Vhodné pre absolventov: Nie

Všeobecne požadované znalosti:

Ponúkané výhody

• Working with cutting edge technology (AI, predictive analytics, machine learning, RPA etc.)
• You will join a fast-paced team with international colleagues and a lively working culture
• Enjoy the common sports and cultural team-buildings etc.
• We have a lean organization structure - we value talent, not titles or politics
• Work with top people with strong background large corporations, startups and universities alike
• Floating work hours, home office and high level of autonomy in planning and execution
• Multisport card - we take care of our team members also in their free time
• Fresh fruit from the fresh market & freshly roasted coffee in the office
• You can enjoy regular tasty breakfast in the office with the team
• Competitive salary equivalent to your expertise/experience and motivational bonus package


Požadované vzdelanie

Vysokoškolské vzdelanie druhého stupňa


Zručnosti, schopnosti
Cudzie jazyky:
  • anglický - vysoká: C1 a C2

Informácie o spoločnosti

Kontaktné údaje:

Minit j. s. a.
Košická 56
82108 Bratislava-Ružinov
Slovensko

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