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Druh pracovného pomeru:
Informácie o pracovnom mieste
The Client Services Administrator’s role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. This role will work closely with the end-user community, IT cohorts and the Manager, Client Services Tower to provide IT support services to Dover Corporation and its subsidiaries. Specific responsibilities include but are not limited to: Work with end users to identify and deliver required PC service levels. Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Work remotely to cover one or more assigned support sites. May require after-hours support for IT related needs. Ensure adherence to policies, procedures and best practices defined and governed by the Client Services functional tower. Collaborate with the functional towers for incident escalation, resolution and problem management Other various duties or responsibilities as assigned MUST HAVE OFFICE 365 EXPERIENCE Must have email migration experience Must have experience with Microsoft Exchange Server 2013 Manage daily IT operations for Microsoft Office 365 – Tier 3 support for O365 environment Ability to work out of and manage work load thru ServiceNow to manage REQ’s/INC’s/PRB’s/CAB Global experience in managing large Messaging environments SMTP knowledge Responsible for producing RCA for high severity issues Adhere to IT Change Management process Ability to work after hours and weekends Effective analytical and troubleshooting skills Strong work ethic, attention to detail, and organizational skills Drafts clear, concise and accurate technical reports Ability to work as a team player in a fast paced environment Ability to carefully follow established procedures Comfortable working with all levels of corporate personnel Cooperative attitude and flexible approach to a wide variety of situations Excellent written and verbal communication skills Able to communicate well with users and vendors, as well as other members of the group and department Ability to work independently while keeping supervisor informed Fundamental understanding of Project Management methodologies Ability to successfully analyze and document information workflows Ability to learn and apply new concepts quickly Demonstrated proficiency in planning, deploying, and maintaining new Microsoft Office 365solutions Advanced knowledge of cloud computing operations and concepts Demonstrated advanced problem solving capabilities Advanced knowledge of Windows operating systems Responsible for maintaining litigation hold policies and performing eDiscovery searches
Informácie pre uchádzača:
Zašlite nám svoj životopis v slovenskom jazyku a ak máte aj v anglickom jazyku. Viac podobných pozícií nájdete na www.grafton.sk/sk/job-search?utm_source=jobboard&utm_medium=jobposition
Všeobecne požadované znalosti:
The successful candidate will possess the following attributes: Associate’s degree in Computer Science (or related field of study). 1-3 years of IT work experience, preferably in manufacturing industry. A + Certification a plus. Ability to effectively execute tasks in a high-volume environment. Builds and manages relationships internally and externally. Able to work both independently and in a team-oriented, collaborative environment. Is optimistic with a can-do attitude. Is honest, genuine and transparent. Strong written and oral communication skills. Strong interpersonal skills, understands customers and their needs. Is fair and ethical toward others in all interactions. Customer service skills an asset.
Požiadavky na zamestnanca
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Minimálne požadované vzdelanie:vysokoškolské II. stupňa -
Jazykové znalosti:Anglický jazyk (stredne pokročilý - B2)
