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L2 technical support (VIP clients) - Slovenian Market

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Informácie o pracovnom mieste

In this technical position, you will provide Lenovo's Premier service clients with the best service available. In order to precisely diagnose reported issues with the client product portfolio (notebooks, desktops, and tablets), you will conduct troubleshooting and isolation over the phone and over email. You will maintain high first-time fix rates and send parts engineers to the location as needed to carry out repairs. With the assistance of a team leader, you will manage cases from start to finish with outstanding case management, follow-up, and client communication.

Your daily routine, what you can expect:

- To diagnose issues through efficient isolation and troubleshooting in order to support clients and field engineers.
- To determine the root cause and offer a fix for hardware or software issues.
- To be resolved over the phone, by email, or by sending an engineer and parts to the scene.
- To collaborate with the Technical Account Management group in order to identify and monitor problems and guarantee prompt solutions.
- To guarantee a resolution to clients' technical problems by offering guidance and instruction based on a blend of practical knowledge and established protocols.
- To offer advice on persistent client issues and, where appropriate, to share that information with other members of the technical team.

Benefity a ďalšie výhody:

We are offering you:
- Working for a stable company
- Hybrid system way of work when fully educated
- Supporting products of a worldwide known brand
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
- A commuting allowance of €50 per month (€600 per annum)
- 5,85€/day meal voucher
- Multisport Card
- Ongoing training and development

Všeobecne požadované znalosti:

- Business with fluency in Slovenian and English.
- Understanding of Microsoft Products and Windows Operating Systems.
- Good verbal and written communication abilities at all levels.
- Demonstrated aptitude for troubleshooting client goods' hardware and software (notebooks, desktops, tablets).
- The capacity to efficiently manage everyday tasks and set priorities.
- Proactive mindset and openness to new ideas.
- Solution-focused methodology.
- Working with field service providers and having prior experience with IT services are advantages.

Požiadavky na zamestnanca

  • Minimálne požadované vzdelanie:
    stredoškolské s maturitou
  • Jazykové znalosti:
    Anglický jazyk (stredne pokročilý - B2)
    Slovinský jazyk

Znalosti:

Používateľ MS Windows