Customer Value Management Expert

When it is starting to feel like your career would need some re-fresh, we might have a solution. At Slovak Telekom, we are making some strategic changes and you can become part of it. As our CVM Expert, you would be a cornerstone of our customers' value management strategy for the B2C segment and you would have a direct impact on our customer’s satisfaction. Are you asking how?

As our CVM Expert you would be in charge of:

• defining the value strategy for existing B2C customers
• create new propositions that will serve to upsell the existing customer base
• designing, leading and coordinating CVM propositions and campaigns that will amaze our customers
• monitor and positively influence churn reduction
• keeping a track of CVM campaigns and campaigns results in cooperation with your teammates
• developing the forecast model in a selected segment area and based on that defining a CVM strategy and performance of the existing customer base
• monitoring of competitors and market trends
• own the backlog for NBA proposition of B2C customers

To succeed in this role you should:

• have proven experience with leading CVM projects
• be passionate about customer value management – keeping a track of marketing trends feels natural to you
• be results-driven, proactive and eager to bring up some fresh ideas
• can do attitude with hunger to achieve the KPIs under the CVM scope
• be fluent in English and Slovak/Czech
• be fearless when it comes to presenting your ideas to management
• be MS Excel and SQL Guru
• be familiar with JIRA and Power BI

What we offer:

• Smartphone: Choose your phone and get a compensation of up to 900 € every 3 years.
• Employee tariff: Use unlimited data, call and text for lower prices for private and business purposes.
• Bonuses and rewards: Hard work pays off! Get rewards for your individual performance, as well as a yearly bonus of up to 15% depending on the company’s success.
• Telekom discounts: Enjoy the most of the lower prices of our products and services for your family and friends.
• Partner discounts: Enjoy lower prices of products and services with our partners.
• Flexible hours: We usually work at the office vs home-office 60:40. Adapt your work to your needs.
• Rest and recreation: Relax with 4 extra days off.
• MultiSport: Sport and relax with your loved ones for free or with discounts thanks to the discounted MultiSport card.
• Sick pay: If you are on sick leave for max. 2 weeks, you can count on an income of 80% of the daily assessment basis.
• Healthcare: Take care of your wellbeing with high-quality care for a discounted price with our contractual facility.
• Education and development: Broaden your horizons with our internal T-Univerzita offering a wide range of courses.
• Life crisis support: Is life testing you? We will support you with one-off financial support.
• Psychological consultations: Are you having troubles in your private or professional life? Share your burden anonymously via phone or online.
• Gastro card: Enjoy a delicious meal with a work-day allowance of 5.10 €.
• Recreational allowance: Have you been with us for 2 years? A recreational allowance is in your pocket.
• Pension allowance: Get ready for your retirement with a pension allowance after 3 months with us.