The offer is inactive, it is not possible to respond to it.
Ibm

Operations Manager with Italian language

IBM

Job information

Place of work

Bratislava
Bratislava, Slovakia


Job description, information about job

We’re looking for a business program manager for Corporate Service Mobile Plan. CMSP is CIO program with the mission to provide mobile services to eligible IBMers.

Job Duties:
Manage the Corporate Service Mobile Plan (CMSP) for a set of countries, end-to-end, including:
- Strategy & Policy- Participate in the development and implementation of new policy, (dealing with eligibility and expense policies, mobiles’ refresh requests from end users, devices’ returns and break fix policy)
- Sourcing- in partnership with CMSP Global Sourcing Lead and Procurement, (consists of collaborating with the suppliers, negotiating agreements, contract approvals and interlocking with procurement
- Supplier Relationship & Performance Management, (eg. Monitoring and executing in-building coverage, negotiating amendments, measuring supplier’s performance)
- End User Support, (important part of day-to-day duties – providing great customer care, dealing with end users inquires and needs, escalations)
- Financial Management, (submitting and managing PO for country CMSP services, cost analysis and actions, spend exceptions reporting, managing bonuses and credits)

What do you need for success
- 2 years’ program management experience
- Experience in, and knowledge of the mobile industry; program management
- Relationship management (as a supplier or customer)


Offered salary

2200 EUR

Start date

by agreement (ASAP)

Type of employment

full-time

Employee requirements

Minimum required education

First Level University Education (Bachelor's Degree)

Language skills

English (upper-intermediate - B2)
Italian (upper-intermediate - B2)

Suitable for graduates

No

Suitable for graduates

No