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Transaction Coordinator
IBMJob information
Position / industry
Administration, Information Technologies - Software, Customer Support; Administration Clerk, IT Analyst, IT/Technical Support Specialist, Help Desk Worker, User Experience ExpertJob description, information about job
Key responsibilities include:The scope of Global Loaner and Trial Coordinator role main tasks include but are not limited to:
• Establishing and maintaining strong relationships with local and global stakeholders
• Ensuring the delivery of agreed service within the limits set by policy and/or GEO/Global organization guidance.
• Working on request which are submitted in our main tool GLTAMT (Maximo).
• Performing all checks and ensuring transactions are within process guidelines
• Supporting related global projects in local conditions (scope changes, Global CIO initiatives, participating in compliance projects etc.)
• Working with IBM internal organizations to ensure planned tasks will be performed (e.g. orders will be placed etc.).
• Coordinating return process of loan/failed trial assets w/ Geodis (logistic partner).
• Establishing, that loaned / trialed assets will be installed w/ help of TSS
• Delivering on all major GLT EMEA KPIs
• Escalation process for impact
• Supporting ongoing audits
Required Professional and Technical Expertise:
• English: Fluent.
• French: Basics/Advanced (B1-C2) is an advantage
• Excellent communication skills and client facing skills.
• Must be creative with issue resolution.
• Ability to understand the requirement/problem and seek for solution.
• Team Player with an ability to cooperate within and across teams and work in a dynamic environment.
• Previous experience in similar position is an advantage
Minimum starting salary is 1.400 EUR /month, offered salary depends on candidate's experience.
Offered salary
1400 EURSpecification of salary conditions
Offered salary depends on candidate's experience.Start date
by agreement (ASAP)Type of employment
full-timeEmployee requirements
Minimum required education
Secondary with Leaving ExaminationLanguage skills
English (upper-intermediate - B2)French (upper-intermediate - B2)