Ponuky z podobných lokalít
Ponuky z podobných kategórií
-
Place of work: -
-
Type of employment: -
Start date:dohodou (ASAP)
Job information
If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone or email. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.
Join us as a Customer Services Specialist on our Customer Care team in Slovakia to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Customer Services Specialist, you will be the customer advocate, ensuring complex issues are taken care of quickly and efficiently while providing the best customer experience. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.
You will:
- Investigate and resolve pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
- E-mail and phone communication to support sales service provided to customers
- Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
- Enhancing the value of the positive customer experience through the knowledge, information and advice given
- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
Generally required knowledge:
Essential Requirements
- 1+ year of work experience / position is also suitable for fresh graduates
- Fluent communication skills in English and Polish or Swedish or Danish or Norwegian or Finnish
- Excellent communication skills
- Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience
- Refined problem-solving skills
Employee requirements
-
Minimum required education:stredoškolské s maturitou -
Language skills:Anglický jazyk (stredne pokročilý - B2)
-
Suitable for graduates:Yes -
Suitable for people with disabilities:Yes -
Suitable for a citizen of Ukraine:Yes
