International company is looking for a data-driven, customer-centric individual (Ref. č.: 1-19-38435)
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Druh pracovného pomeru:
Informácie o pracovnom mieste
If you want to join a fast-paced, global team to improve customer experience, you are in the right place! Large international organisation seeks a Specialist for Customer Experience so they can drive increase in positive response rates and decrease in negative response rate. What specifically does this job consist of? - You will analyze customer feedback in order to evaluate the overall experience - Be able to identify customer needs and the weaknesses in this matter - solve obstacles in a methodical manner in order to overcome them effectively - Partner with other business teams to resolve issues that influence customer experience - create tools such as dashboards, reports..
Benefity a ďalšie výhody:
Company offers diverse benefits that will be introduced during the interview
Informácie pre uchádzača:
Zašlite nám svoj životopis v slovenskom jazyku a ak máte aj v anglickom jazyku. Viac podobných pozícií nájdete na www.grafton.sk/sk/job-search?utm_source=jobboard&utm_medium=jobposition
Všeobecne požadované znalosti:
We will gladly consider you for this role if you meet the following criteria: - fluent English language (at least C1 level) - previous work experience with working on customer experience, program management, customer research and analytics, and/or customer experience/success - outstanding verbal and written communication skills - analytical and data-oriented mind - experience with managing cross functional projects