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L1 Support
IBMJob information
Position / industry
Information Technologies - Software, Customer Support; IT/Technical Support Specialist, Help Desk WorkerJob description, information about job
AccessHub project in IBM is one of the key initiatives, it brings "who has what" data into a single location.AccessHub is a milestone in online access, security and control for IBMers. The AccessHub initiative, sponsored and directed by the office of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise.
In context of AccessHub strategy, the global support team will be located in 3 strategic geographies (Mexico, Slovakia, India) to provide 24/7 support.
We also manage sev 1 incidents using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.
We collaborate globally and encourage innovation and automated solutions like Chatbot that automatically responds to user questions acting as level 1 support or ServiceNow ticketing tool solution to internally and externally simplify and unify the support process while obtaining relevant measurements for continuous improvement.
What do you need for success:
- Great communication and organizational skills
- Hardworking
- Work and Communication under pressure / client focus
- User orientation to provide great support
- Collaborative approach and ability to share with global team members lessons learned and blockers
- Good analytical skills
- Ability to learn fast the application logic and system functionalities
- Ability to translate user requirements base on tool capabilities
- Ability to drive and deliver e2e task
- Fluent English spoken and written
- Flexibility & Time management
- Good prioritization skills
- Detail oriented
- Excel – Advanced level
Nice to have:
- No coding skills required but nice to have – SQL, DB2, JSON
- Potential to grow into more technical role
- Ticket management experience
- Work experience in agile environment
- Support experience
- Access management experience
Offered salary
1600 EURSpecification of salary conditions
Minimum salary starts at 1600 EUR per Month, depending on relevant experience and language proficiency.Benefits and other advantages
What can you expect from us:Additional Days Off
Flexible Working Conditions
100% Paid Sick Leave
Critical Illness Insurance, Life & Disability insurance, Medical Center
Personal & Career Development
And many more: ibm.biz/benefits2021
Start date
by agreement (ASAP)Type of employment
full-timeEmployee requirements
Minimum required education
Secondary with Leaving ExaminationSuitable for graduates
NoSuitable for graduates
No
