Technical Advisor level 2

22.06.2021 Piano Software, s. r. o.
Place of work: Štefánikova 14, Bratislava
Position / industry: Client Consultant
Salary offered (basic salary): 1500 EUR
1 500 € + Depends on skills and experience
Start date: by agreement (ASAP)
Type of employment: full-time, business licence
Number of vacancies: 1

Job information

Job description, information about job:

Our technical support team in Bratislava is growing and we are looking for talented people who are interested in working in an international software company that is global leader in the content monetization industry.

Level 2 Technical Advisor will be primarily responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.

· Manage second level technical questions, requests and other needs from clients, Investigate, diagnose and resolve tickets that cannot be fixed at the previous level
· Work directly with other teams and the client to identify and replicate technical issues and propose possible workarounds
· Performs sufficient testing to ensure that the introduced solution have fixed the client’s issue
· Coordinate special technical requests with the development team
· Identify and communicate opportunities for improvement in publishers’ implementations of Piano solutions
· Identify, track, and document solutions for common client needs, requests and questions
· Write solutions inputs to our technical documentation team
· Prepare playbooks for standard issues
· Ensuring technical queries not progressing are escalated

If you see yourself mastering this job apply and join our team!

Benefits and other advantages:

International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Kazan and Amsterdam
Multisport card
Language courses
Fruit days and amazing coffee
Grill parties on company terrace, monthly events
Easy going and friendly work environment
Relaxed dress code
Fun colleagues from all over the world
Interesting job with opportunity to work with world class news and media companies
Referral bonus

Employee requirements

Minimum required education: Secondary with Leaving Examination
Language skills: English (upper-intermediate - B2)
Suitable for graduates: No

Generally required knowledge:

Experience with HTML, CSS and JavaScript is a MUST
General understanding and knowledge of web technologies and related problem-solving tools for front end based web technologies
Incident management process knowledge is a benefit
Motivation to constantly improve your technical knowledge
You are not afraid to experiment and propose new solutions and ideas
You enjoy solving technical issues and communicate them
Ability to solve problems dynamically, creatively and with patience
Detail-orientated and able to manage several tasks at once
Excellent writing skills
Strong interpersonal and communication skills including a firm and patient demeanour
Fluent level of English – written and spoken / anther language is big advantage (German, Spanish)

Company information

Company characteristics:

Piano is a fast-growing enterprise SaaS company with operations in Amsterdam, London, New York City, Philadelphia and elsewhere globally. We provide enterprise software to the world’s leading media companies, including Axel Springer, Funke, The Telegraph, NBC Universal, Wall St Journal, the Economist, Condé Nast, Techcrunch, Bloomberg, and Hearst. Our solutions enables these companies to create customized digital experiences for users, manage first party data to impact customer journeys, implement dynamic paywalls to drive subscriptions, and analyze user behavior in order to drive engagement, loyalty and revenue.

Area of operation:

Ostatné služby týkajúce sa informačných technológií a počítačov


Piano Software, s. r. o.
Štefánikova 14
Slovak Republic

Contact information:

Miriama Angelovičová
Štefánikova 14, Bratislava, 811 05, Slovak Republic

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