Customer Service Representative with various language combinations

IBM International Services Centre s.r.o.18.05.2021

Job information

Place of work

South Moravian Region
Brno, Czechia

Position / industry

Administration; Telephone Operator

Job description, information about job

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!

In a CSR position you will:

• Provide customer support to employees of our partner companies
• Handle inbound and outbound calls, emails and chats
• Discover IT services to their full capacity
• Gain real skills and work experience
• Get unmatched career choice opportunities

The ideal candidate is:

• A good listener with passion to help others
• Polite, tactful and patient
• Able to analyse information and solve problems
• A team player
• With at least basic computer experience and hungry to learn more
• Able to understand the difference between a scanner and a shredder

Required Technical and Professional Expertise

• Are sociable person
• Have great listening skills and passion to help others
• Are polite and tactful (even with some not very happy customers)
• Are able to analyze information and solve problems
• Are always optimistic and positive (or just trying to be)
• Have some basic IT skills

Preferred Technical and Professional Experience

• Basic computer experience with Windows, Mac or Linux operating systems
• Language skills on communicative level

Offered salary

30000 CZK

Benefits and other advantages

Please, note, that there is a different benefit package provided in IBM CIC Brno, Czech Republic.

Additional information

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Start date


Type of employment


Employee requirements

Minimum required education

Secondary with Leaving Examination

Language skills

English (intermediate - B1)
French (upper-intermediate - B2)
German (upper-intermediate - B2)
Portuguese (upper-intermediate - B2)

Generally required knowledge

Company information

Company characteristics

Spoločnosť IBM je jednou z najväčších IT spoločností na svete a pod názvom International Business Machines poskytuje klientom svoje služby už viac ako 100 rokov. Celosvetovo pôsobí vo vyše 160 krajinách sveta. Poslaním spoločnosti IBM je pomocou integrovaných, flexibilných a efektívnych riešení pomáhať svojim zákazníkom redukovať ich náklady a zvýšiť tak ich konkurencieschopnosť na trhu. Samostatná pobočka IBM Slovensko s.r.o. bola založená 7. decembra 1992. V roku 2003 založila IBM na Slovensku druhú pobočku IBM International Services Centre s.r.o. (ISC). Spoločnosť IBM je najväčší zamestnávateľ v oblasti IT na Slovensku.


IBM International Services Centre s.r.o.
Krasovského 14
Bratislava - mestská časť Petržalka
Slovak Republic

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