Application Support Engineer 2nd line (JO-1701-346233_2)

The offer is inactive, it is not possible to respond to it.

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Responsibility:

providing 2nd level technical IT support for centralized services according to a responsibility matrix
deploying software releases to production and non-production environments (manual and automated)
documenting systems and troubleshooting information
providing training to other departments and team colleagues
analysing and solving of complex incidents, issues and problems
fulfilling service requests (e.g. data analysis, configuration, provisioning)
providing on-call duty for a broad range of IT services as part of a team schedule
constantly improving Global Blue core platform components in terms of availability, capacity and efficient resource utilization and performance
defining and requesting monitoring options (SCOM) and define and leverage operational management tools (SPLUNK)
participate and contribute to ITIL processes, especially but not limited to: Incident, Change and Problem Management
Reporting and collaboration
The holder of the position reports directly to the Senior Manager Service Delivery Revenue Applications.

Requirements:

Relevant IT education concluded (desired: bachelor level or equivalent practical experience)
Broad-based general IT competence in a Windows environment
Sound SQL knowledge
Excellent analyzing and troubleshooting skills
Minimum 5 years of practical experience in supporting centralized IT services (2nd level)
Excellent communication skills, especially when working with different target groups within an international environment.
Good English language skills (oral & written, B2).
Specific skills and knowledge
ITIL foundation certification
Basic skills in web server administration, understanding of web services and service oriented architecture
Advanced in SQL databases and query language (MS SQL and/or ORACLE)
Intermediate skills with network operations and TCP/IP networking
Scripting and/or basic programming skills (e.g. MS PowerShell)
Basic experience with LINUX systems

Benefits:

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