IT User Support Coordinator (JO-1612-344488)

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Job information

Responsibilities:

- Lead the client support team and organize the on-site user support
- Tracking and processing of support tickets
- Manage ticket escalations and work closely together with the global service desk team
- Support HP Leasing PCs, including asset management and timely replacement of the equipment
- Analyze and resolve problems, develop and implement corrective solutions
- Take care of the phone systems, that includes tracking of change requests
- Work in close cooperation with the global infrastructure end-user computing team
- Focus on excellent customer service
- Application of best practices and standards
- Participation in the development of long-term strategies for future IT standards
- In addition to the above tasks other activities and responsibilities can be defined individually

Requirements:

- Bachelor’s Degree in Computer Science or related discipline.
- At least five years of professional experience in a similar role
- Proven leadership and ability to work across teams and regions.
- Excellent analytical and problem solving skills.
- High communication skills required at all levels.
- Ability to communicate relevant information in a user-friendly non-technical language
- Excellent command of verbal and written communication (English).
- Excellent knowledge of Microsoft Office 365 and Sharepoint
- Strong customer service orientation
- Ability to prioritize workload, to work independently even under heavy workloads
- Microsoft certifications and experience with ITIL would be an advantage

Benefits:

• Motivating salary
• Friendly and professional staff
• Opportunities for career, professional and personal development (position provides scope for long-term strengthening of technical expertise)
• Mobile phone, laptop
• Other interesting benefits

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Candidate's agreement about protection of personal data

By responding to this job offer, I hereby grant CPL Jobs s.r.o., domiciled at  Vysoká street no. 14, 811 06 Bratislava  in Slovak Republic, Identification Number: 35881895, a company registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No. 31323/B (hereinafter "CPL" ) my consent to the processing of all of my personal data provided to CPL for the purpose of realization of the recruitment process for the job position I am applying for, or any other relevant job position in the future. I also hereby agree to the processing of data associated with my physical identity, if the data I provided include my photograph. In addition to the aforementioned, I hereby declare that all information provided is accurate, correct and up to date and agree to its provision and disclosure to third parties, primarily, to other branches of the CPL group and to clients of CPL, within the scope of the purpose for which the data was acquired, which is the realization of the recruitment process for a job position. This consent is granted until the delivery of my self-signed written appeal of this consent to CPL.

 

Employee requirements

  • Minimum required education:
    vysokoškolské I. stupňa (bakalárske)
  • Language skills:
    Anglický jazyk (stredne pokročilý - B2)