HR Operations Manager (JO-1605-332596)

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  Place of work:

  Bratislava
• 
  Salary offered (basic salary):

  Zamestnávateľ neuviedol

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• 
  Type of employment:

  plný úväzok
• 
  Start date:

  dohodou (ASAP)

Job information

Responsibilities:

• Building and coaching a team that delivers front-office or back-office related tasks in maintaining HR data for employees, managers and HR professionals
• Manage an active partnership with the HR stakeholders across EMEA
• Negotiate service delivery SLAs, review, write and modify service delivery-related policies
• Manage overall and day-to-day operations in the service center, always with a strong focus on customer service
• Monitor performance of systems and staff
• Adjust staffing levels based upon volume trends
• Implement continuous process improvement framework in order to improve process effectiveness and efficiency
• Prepare team performance reports
• Track metrics and drive consistent service delivery through establishing quality system
• Lead and participate in HR sponsored special projects or initiatives pertaining to service delivery
• Build, coach and manage a team of 8-15 HR Analysts
• Maintains expert understanding of all HR systems/technologies, including PeopleSoft, Share Point knowledge-base, contact center applications and MS Dynamics case management and ensure that team members fully understand and utilize the tools and processes

Requirements:

• Fluent English written and spoken is must  
• Around 5 years of Operations or HR experience in SSC (managerial position)
• Supervisory experience, leadership skills and communication skills
• Project management and process improvement skills
• Strong analytical, problem solving and organizational skills

Not a good fit for this position? Refer us a friend we successfully place and receive 120 EUR shopping voucher! For more information go to http://www.cpljobs.sk/blog/?p=141 

Nie ste vhodným kandidátom na túto pozíciu? Odporučte nám svojho známeho, ktorého umiestnime k nášmu klientovi a získajte 120 EUR nákupnú poukážku! Viac informácií nájdete na http://www.cpljobs.sk/blog/?p=141 

Benefits: 

• 13th salary 
• Annual bonus 
• Company car   
• Language courses 
• Other interesting benefits 

Candidate's agreement about protection of personal data:

By responding to this job offer, I hereby grant CPL Jobs s.r.o., domiciled at Vysoká street no. 14, 811 06 Bratislava in Slovak Republic, Identification Number: 35881895, a company registered in the Commercial Register of District Court Bratislava I, Section Sro, Insert No. 31323/B (hereinafter "CPL" ) my consent to the processing of all of my personal data provided to CPL for the purpose of realization of the recruitment process for the job position I am applying for, or any other relevant job position in the future. I also hereby agree to the processing of data associated with my physical identity, if the data I provided include my photograph. In addition to the aforementioned, I hereby declare that all information provided is accurate, correct and up to date and agree to its provision and disclosure to third parties, primarily, to other branches of the CPL group and to clients of CPL, within the scope of the purpose for which the data was acquired, which is the realization of the recruitment process for a job position. This consent is granted until the delivery of my self-signed written appeal of this consent to CPL.

Employee requirements

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  Language skills:

  Anglický jazyk (stredne pokročilý - B2)