Práca CEDAR COURT GRAND HOTEL AND SPA (0)

The Spa at the Grand has just been voted winners of the prestigious World Luxury Hotel Awards for Best Luxury Hotel Spa in the UK. To strengthen our Spa team we are currently looking for a talented and passionate Spa Manager to lead a well established and successful Spa team at the Cedar Court Grand Hotel &Spa. As Spa Manager you will be a professional within the management team at Cedar Court Grand Hotel & Spa and be responsible for the flawless running of our Spa by developing the team and ensuring they provide exceptional personal guest service. You will be an excellent and confident communicator with exceptional people skills and the ability to develop your team to deliver an outstanding product and guest services. You will be passionate about your team and have previous experience of training or leading within a similar role in a quality hotel environment. The role As the Spa Manager you will be fully accountable for the health and beauty rooms and leisure club incorporating a fully equipped state-of-the-art-gym and wet side areas. You will ensure all areas operate smoothly and members and guests receive a first class service. In addition you will be responsible for generating and implementing Sales and Marketing activity, to ensure that membership enquires are maintained and Treatment Room Occupancy is maximised. You will ensure that departmental goals and targets are achieved whilst ensuring the achievement of optimum profitability and maintaining the financial control of the department in addition to increasing Membership Levels whilst ensuring that categories are closely controlled so that there is no detriment to current users. You will have responsibility to increase Room Occupancy in Spa Treatment through maximising local business opportunities, Spa breaks and managing 3rd Party Websites. Responsible for the financial performance of the Spa, ensuring that finance and control procedures are implemented to deliver, sales targets, COS & wage percentages, overheads and departmental profit whilst ensuring that the levels of customer service and operational standards are delivered to a high standard to aid member and guest retention. There is also a requirement to ensure that the required audit and AA results are met. To monitor and report maintenance issues so that they can be resolved and help to support member and guest retention. To apply for this new post, you will have at least two years managerial experience with proven leadership ability in a Spa, Hotel or professional setting and hold a relevant qualification.